How to Return a Game on Steam: A Step-By-Step Guide

Returning a game on Steam can be a simple process if you know the right steps to follow. Whether you encountered technical issues or simply changed your mind about the purchase, this step-by-step guide will help you through the return process on Steam.

Step 1: Open Steam

Make sure you have the Steam application installed on your computer. Open the software by double-clicking the Steam icon on your desktop or by searching for it in the Start menu.

Step 2: Sign into Your Account

Once Steam is open, sign in to your account using your login credentials. If you don’t have an account yet, you will need to create one before proceeding further.

Step 3: Go to Games Library

In the top menu of the Steam application, click on the “Library” tab to access your list of games.

Step 4: Locate the Game

Find the game that you wish to return in your library. You can use the search bar located at the top-right corner of the screen to search for the specific game title.

Step 5: Open the Game’s Support Page

Right-click on the game title and select “Support” from the contextual menu. This will open the game’s support page within Steam.

Step 6: Request a Refund

On the game’s support page, locate the “Manage my refund” or “I have a question about this purchase” option. Click on it to initiate the refund process.

Step 7: Choose Refund Reason

Steam will ask you to choose a refund reason from a drop-down menu. Select the appropriate reason that matches your situation.

Step 8: Submit the Refund Request

After selecting the refund reason, click on the “Submit” or “Next” button to proceed with the refund request.

Step 9: Wait for Confirmation

Steam will now review your refund request. You will receive an email from Steam confirming whether your request has been approved or denied. The refund process generally takes a few days.

Conclusion

The process to return a game on Steam is designed to be user-friendly and hassle-free. With these step-by-step instructions, you can easily request a refund for a game you no longer wish to keep. Remember to always check the Steam refund policy for specific conditions and limitations that may apply.

FAQs

1. Can I return any game on Steam?

No, not all games are eligible for refunds. You can only request a refund if the purchase was made within the last 14 days and the total playtime of the game does not exceed 2 hours.

2. Can I get a refund if I bought a game during a sale?

Yes, you can request a refund for a game bought on sale as long as it meets the refund eligibility criteria mentioned above.

3. Can I get a refund if I purchased a game as a gift for someone else?

Refunds for gifts can only be issued to the original purchaser. The recipient cannot request a refund for a gifted game on Steam.

4. Is it possible to return a game on Steam if I played it for more than 2 hours?

In general, if the playtime exceeds 2 hours, Steam will not grant a refund. However, there may be exceptions in certain cases, such as technical issues or game-breaking bugs. It’s best to contact Steam support directly for such situations.

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