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How to Permanently Delete a DANA Premium Account

By Yama

Deleting a premium DANA account is not as easy as deleting a social media account, because this is related to the user’s finances and personal data. So, DANA will be very careful about the security of DANA and its users.

Some users no longer need the DANA application or want to switch to another digital wallet application for certain reasons.

And to prevent incoming transfers, users prefer to delete their DANA account, so that when someone makes a transfer, the DANA account with that cellphone number will no longer be available.

Whatever the reason, it is better to delete your account to prevent unwanted things.

Currently there is no setting or option to delete an account in the DANA application. Therefore, many users ask how to do it.

So, is there a way to delete a DANA account permanently or temporarily? It turns out you can! See the complete explanation below.

How to Delete a Registered DANA Premium Account

As we know, the DANA application does not provide a permanent or temporary DANA account deletion feature, there is only an exit menu from the DANA application.

The point is that users cannot delete their DANA account themselves, therefore users must ask DANA customer service to delete their account.

DANA customer service is ready to serve users 24 hours, so you can apply at any time. To contact, you can use 4 services, namely via website, telephone, e-mail and social media.

OK, let’s go straight to the tutorial on how to delete a DANA account whose number is no longer active below.

1. Submit the Account Delete Form via the DANA Website

You can first delete a premium DANA account by contacting DANA customer service via the official website. The website can be accessed using a smartphone, laptop or other gadget. The steps are as follows:

  1. Visit the following official DANA web page https://www.dana.id/contact.
  2. Please complete all personal data in the form listed on the page (Full name, cellphone number, email address).
  3. And in the Problem Details column, type the request to delete your DANA account along with the reason you want to delete the account.
  4. Attach photos or videos to make it easier for admins to understand.
  5. Verify that you are not a robot, then click the Submit button.
  6. Wait a few moments until the admin replies via email and deletes it.

2. Send a message via email

Still the same as the method above, namely by sending a message requesting to delete your account via email. The steps are as follows:

  1. Open your email.
  2. Write a new message.
  3. Address to email address help@dana.id
  4. In the Subject column, write “Request for Deletion of DANA Account”.
  5. In the contents section, type the request to delete your DANA account along with the reason you want to delete the account.
  6. When complete, click Send.

3. Send a message to the DANA Social Media Account

DANA also provides user services on social media Instagram, Facebook and Twitter. You can consult directly on one of DANA’s social media. Also be careful when sending messages to these 3 social media, because there are lots of fake accounts that resemble DANA accounts for criminal acts.

The following is the original DANA social media account link:

4. Contact the DANA Call Center

Apart from sending a message requesting to delete your DANA premium account via email and the form on the DANA website, you can also contact customer service directly by calling. This way it will be quicker and clearer to solve your problem.

To contact DANA, you need credit, just prepare regular credit of IDR 10,000 – IDR 50,000.

Follow these steps:

  1. Contact the DANA call center 1500 445. Usually they are not received immediately because they have to wait in the call queue.
  2. When you have connected with the admin, tell them that you want to delete the DANA account that is no longer used.
  3. The admin will inform you about the procedures and requirements for deleting a premium DANA account.
  4. Please follow the process and instructions from the admin until deleting your DANA account is complete.

The final word

That’s the tutorial on how to delete a DANA account that has been registered and is no longer used, it’s easy, isn’t it? To delete a premium DANA account whose number is no longer active, you can do this by requesting account deletion from DANA customer service.

The deletion process doesn’t take long, as long as the reason is reasonable and meets the requirements. After sending a request to delete a DANA account, the DANA admin can immediately process it within 1×24 hours.

That’s all for this DANA tutorial, I hope it helps.